Despite the impact this has had on Estes’ system, there has not been a moment when we were unable to move freight or support our employees’ livelihood. All of this, including our ability to continue serving our customers through this attack, is because of the resiliency, collaboration, and ingenuity of our team. Our team has been working 24/7 and will continue work to bring our remaining systems back up securely and safely. We are pleased to report that many of our core systems are once again operational following the implementation of additional security measures. You’ll receive an email notification when your invoice and download are ready in the Download Center.Early in the week of October 1, Estes experienced a cyberattack, impacting our IT infrastructure. Download files will automatically be created as soon as the invoice is available in FedEx Billing Online. Use the Automatic Download option on the Search and Download Settings screen you’ll be prompted to select a download template and file type. You can save a few steps in the process for invoice downloads by signing up for automatic downloads. Saved Searches enables you to save time by entering the download criteria only once. Use the Saved Searches feature in the Search section to store and repeat use of customized download searches.You can select from criteria to ensure the download file is what you expect. For searches, your results will be displayed and available to download. Select from the various drop-down boxes and click Search or Download Data. You don't need a specific invoice number or tracking ID. Use the Search feature to find invoices that contain a particular service, are in a certain status or span a specified date range.Your results will be displayed and available to download. Enter the information and click Quick Search. Use the Quick Search feature if you know the specific item you need to find (i.e., invoice number, tracking ID and reference number).On this page are three important features that give you the power to search and download information you need. You will receive a confirmation email with a case number.Ĭlick on the Search/Downloads tab at the top of any page within FedEx Billing Online and select the New Search or Download option. front/back copy of a cleared check), the total amount of the payment, and the invoices the payment should be applied to. Please include as much detail on the payment as possible, including date of the payment, date it cleared the bank, documentation from the bank (i.e. If you have made a payment outside of FedEx Billing Online and the funds have been drawn from the account, but the invoices still show open, please reach out to our cash applications team.įor research on payments made not using EFT or credit card in FedEx Billing Online, please email In the subject line include the type of payment made, (i.e., if made through a third-party online banking service, subject line should be Online Banking). If the payment was done outside of FedEx Billing Online, the invoices will not show paid until the payment has been received and applied. Therefore, if the payment in question was scheduled and processed in FedEx Billing Online, information on that payment can be found by searching the Payment Reference number.
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